Can I cancel my order?
Yes, orders can be canceled within 30 minutes of placing them.
Archives: FAQs
What is your refund policy?
Refunds are only provided for order cancellations made before preparation starts or in case of wrong/damaged delivery.
Do your products contain preservatives?
No, we use fresh and high-quality ingredients without harmful preservatives.
How long will my cake stay fresh?
Cakes remain fresh for 24–48 hours if stored properly in the refrigerator.
How far in advance should I order a custom cake?
We recommend placing custom cake orders at least 48 hours in advance.
Can I customize my cake design?
Absolutely! Share your preferred design or idea and our cake artists will create it for you.
How long will delivery take?
Orders are typically delivered within 24 hours depending on location and product availability.
Do you take advance payment for custom orders?
Yes, for custom cakes or bulk orders, we require at least 50% advance payment.
Can I change my order after placing it?
Yes, you can modify your order within 30 minutes of placing it by calling our hotline 01833316000.
What payment methods do you accept?
We accept Mobile Banking (bKash, Nagad, Rocket), Debit/Credit Cards, and Cash on Delivery.